Clear terms
The essential rules for purchasing, using and managing Tickessa.
Tickessa is supplied by Wohnkabinen Forum Media & Network, owner Mark Mager, Berghauser Str. 65a, 42349 Wuppertal, Germany. These terms govern access to and use of Tickessa software and services. The offers are primarily intended for businesses; mandatory consumer rights remain unaffected.
Online purchases are processed by Paddle as authorised reseller and Merchant of Record. The Paddle entity named at checkout handles payment, invoicing, taxes, subscription management and refunds. The Paddle Buyer Terms and Paddle Refund Policy also apply.
Self-hosted Light and Business are rentals for one production installation. Light is monthly only; Business is monthly or annual. Updates are included during the paid rental period. Light is limited to two email accounts, two active projects and three active users, with no AI including BYOK, knowledge base, portals, forms, automations, plugins or external integration API.
Editing remains enabled for 14 days of grace after the paid period. Afterward, sign-in, reading and data export remain available, while ticket processing and sending are blocked. The offline-verifiable licence file is bound to one installation and must be reimported after renewal. No ongoing online check is required. The customer operates and secures its own infrastructure.
Existing legacy licences remain unchanged: properly obtained eligible versions may continue to be used and downloaded after the update period, except after a refund, misuse or use beyond the agreed licence scope.
Plugins for the download package are purchased separately. The initial purchase includes perpetual use within the agreed licence scope and one year of updates. An extension is a separate one-time purchase with no automatic renewal. It extends a current update period or starts at confirmed payment when the previous period has expired.
Each listing specifies requirements, price, developer and installation method. Previously entitled versions remain available after the update period ends. Reversed purchases and licence violations are excluded.
Hosted plans include a separated customer environment and the updates described in the selected plan. Provisioning starts after confirmed payment. Hosted + AI includes 5 million AI tokens per billing month; unused included tokens expire at the period change. Purchased top-ups are credited only after confirmed payment and can be used while an eligible subscription is active.
Subscriptions renew for the period shown at checkout until cancelled. Cancellation is available in the billing area or from the purchase confirmation and normally takes effect at the end of the current billing period. Price changes for future periods are communicated as required by applicable law.
Customers must protect credentials and provide correct contact and business details. Self-hosted customers are responsible for backups, operating system, network, data protection settings and third-party components. Tickessa is protected by intellectual property law and may only be used within the purchased scope.
Specific availability and response times apply only where expressly agreed as a service level. Statutory defect and liability rules apply. Liability that cannot lawfully be limited, including for intent, gross negligence, injury to life, body or health, remains unaffected.
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protections in a consumer’s country of residence remain unaffected. Wuppertal is the venue for merchants where legally permitted.
